You pay when a shopper actually talks to it
A session is one visit where a shopper sent at least one message. Shoppers who never reply cost nothing.
Small store, or the off-season. Everything stays synced
Billed monthly through Shopify
- 50 sessions a month
- Then $0.40 per extra session
Every plan includes
- KPI overviewValue added to carts, and how shoppers who talked to it convert against shoppers who didn't
- Every conversation, with its outcome and replay
- Self-serve help center
Regular traffic, a couple hundred sessions a month
Billed monthly through Shopify
- 250 sessions a month
- Then $0.30 per extra session
Everything in Starter, plus
- Products & CatalogThe products shoppers ask for that you don't sell, the sales you missed and why, and the questions your pages don't answer
- Support replies in two business days
Ads running, traffic up
Billed monthly through Shopify
- 1,000 sessions a month
- Then $0.25 per extra session
Everything in Growth, plus
- Customer IntelligenceWhy shoppers buy, the objections that stop them, the answers that worked, their top questions, and the products they compare
- A personal onboarding session
- Priority support, replies in one business day
Several stores, or more than two thousand sessions a month
Priced on your volume and your stores
- 2,500+ sessions a month
- Extra sessions priced per deal
Everything in Scale
One session covers the whole conversation. Billed monthly through Shopify, on your existing invoice.
What actually differs
The plans separate on volume first, then on how much the analytics dashboard shows you. Everything the shopper experiences is on every one of them.
- Monthly
- $15
- Sessions a month
- 50
- Each session after that
- $0.40
- Billed through Shopify, on your existing invoice
- Included
- Conversations and peak hours
- Included
- Value added to carts
- Included
- View every conversation
- Included
- Products shoppers couldn't buy
- Not included
- Questions your pages don't answer
- Not included
- Most asked-about products
- Not included
- Shopper objections
- Not included
- Top questions and their trend
- Not included
- Products shoppers compare
- Not included
- Carts that didn't become orders
- Not included
- Self-serve help center
- Included
- Support replies
- Not included
- A personal onboarding session
- Not included
- Monthly
- $49
- Sessions a month
- 250
- Each session after that
- $0.30
- Billed through Shopify, on your existing invoice
- Included
- Conversations and peak hours
- Included
- Value added to carts
- Included
- View every conversation
- Included
- Products shoppers couldn't buy
- Included
- Questions your pages don't answer
- Included
- Most asked-about products
- Included
- Shopper objections
- Not included
- Top questions and their trend
- Not included
- Products shoppers compare
- Not included
- Carts that didn't become orders
- Not included
- Self-serve help center
- Included
- Support replies
- Two business days
- A personal onboarding session
- Not included
- Monthly
- $149
- Sessions a month
- 1,000
- Each session after that
- $0.25
- Billed through Shopify, on your existing invoice
- Included
- Conversations and peak hours
- Included
- Value added to carts
- Included
- View every conversation
- Included
- Products shoppers couldn't buy
- Included
- Questions your pages don't answer
- Included
- Most asked-about products
- Included
- Shopper objections
- Included
- Top questions and their trend
- Included
- Products shoppers compare
- Included
- Carts that didn't become orders
- Included
- Self-serve help center
- Included
- Support replies
- One business day
- A personal onboarding session
- Included
- Monthly
- Let's talk
- Sessions a month
- 2,500+
- Each session after that
- Per deal
- Billed through Shopify, on your existing invoice
- Included
- Conversations and peak hours
- Included
- Value added to carts
- Included
- View every conversation
- Included
- Products shoppers couldn't buy
- Included
- Questions your pages don't answer
- Included
- Most asked-about products
- Included
- Shopper objections
- Included
- Top questions and their trend
- Included
- Products shoppers compare
- Included
- Carts that didn't become orders
- Included
- Self-serve help center
- Included
- Support replies
- One business day
- A personal onboarding session
- Included
- On every page, in your brand's look
- Answers from your live catalog
- Adds to cart and sends to checkout
- Bundles, comparisons and alternatives
- Replies in the shopper's language
| Plan | Starter | GrowthMost popular | Scale | Enterprise |
|---|---|---|---|---|
| Price and volume | ||||
| Monthly | $15 | $49 | $149 | Let's talk |
| Sessions a month | 50 | 250 | 1,000 | 2,500+ |
| Each session after that | $0.40 | $0.30 | $0.25 | Per deal |
| Billed through Shopify, on your existing invoice | Included | Included | Included | Included |
| Analytics dashboard | ||||
| Conversations and peak hours | Included | Included | Included | Included |
| Value added to carts | Included | Included | Included | Included |
| View every conversation | Included | Included | Included | Included |
| Products shoppers couldn't buy | Not included | Included | Included | Included |
| Questions your pages don't answer | Not included | Included | Included | Included |
| Most asked-about products | Not included | Included | Included | Included |
| Shopper objections | Not included | Not included | Included | Included |
| Top questions and their trend | Not included | Not included | Included | Included |
| Products shoppers compare | Not included | Not included | Included | Included |
| Carts that didn't become orders | Not included | Not included | Included | Included |
| Support | ||||
| Self-serve help center | Included | Included | Included | Included |
| Support replies | Not included | Two business days | One business day | One business day |
| A personal onboarding session | Not included | Not included | Included | Included |
| Storefront agent | ||||
| On every page, in your brand's look | Included | Included | Included | Included |
| Answers from your live catalog | Included | Included | Included | Included |
| Adds to cart and sends to checkout | Included | Included | Included | Included |
| Bundles, comparisons and alternatives | Included | Included | Included | Included |
| Replies in the shopper's language | Included | Included | Included | Included |
Pricing FAQ
One visit where someone sent at least one message. A hook the agent shows that nobody replies to is free, and so is a shopper who opens the panel and closes it again. A shopper who leaves and comes back after half an hour or more starts a new one.
Only if the shopper replies. The agent can reach out first with a short message on the page. If the shopper ignores it, you pay nothing. A session starts only once the shopper writes back.
Extra sessions are billed at your plan's rate, up to a monthly session limit you control. Each plan comes with a default limit, and you can raise or lower it at any time. Once the limit is reached, the agent pauses new sessions instead of billing on. Past a certain volume the next plan up is simply cheaper than your plan plus extras.
Nothing the shopper experiences differs by plan. The agent, its actions, every language and market, and the report on every conversation are on all of them. What differs is what you see: Products & Catalog arrives on Growth, Customer Intelligence on Scale, and support gets faster as you go up.
Monthly, through Shopify, on your existing invoice, with no separate card and no separate account. There are no annual plans.