You pay when a shopper actually talks to it.
Three plans, plus one we build with you.
A session is one visit where a shopper sent at least one message. Shoppers who never reply cost nothing.
Small store, or the off-season. Everything stays synced
Billed monthly through Shopify
- 50 sessions a month
- Then $0.40 per extra session
Every plan includes
- KPI overviewValue added to carts, and how shoppers who talked to it convert against shoppers who didn't
- Every conversation, with its outcome and replay
- Self-serve help center
Regular traffic, a few hundred sessions a month
Billed monthly through Shopify
- 300 sessions a month
- Then $0.35 per extra session
Everything in Starter, plus
- Products & CatalogThe products shoppers ask for that you don't sell, the sales you missed and why, and the questions your pages don't answer
- Support replies in two business days
Ads running, traffic up
Billed monthly through Shopify
- 1,000 sessions a month
- Then $0.25 per extra session
Everything in Growth, plus
- Customer IntelligenceWhy shoppers buy, the objections that stop them, the answers that worked, their top questions, and the products they compare
- A personal onboarding session
- Priority support, replies in one business day
Several stores, or more than two thousand sessions a month
Priced on your volume and your stores
- 2,500+ sessions a month
- Extra sessions priced per deal
Everything in Scale
A visit only counts as a session once the shopper writes to the agent, and one session covers the whole conversation. Billed monthly through Shopify, on your existing invoice.
What actually differs.
The plans separate on volume first, then on what you get to see. Everything the shopper experiences is on every one of them.
- Monthly
- $15
- Sessions a month
- 50
- Each session after that
- $0.40
- Pauses at, unless you move it
- 150
- Monthly
- $49
- Sessions a month
- 300
- Each session after that
- $0.35
- Pauses at, unless you move it
- 600
- Monthly
- $149
- Sessions a month
- 1,000
- Each session after that
- $0.25
- Pauses at, unless you move it
- 2,000
- Monthly
- Let's talk
- Sessions a month
- 2,500+
- Each session after that
- Per deal
- Pauses at, unless you move it
- Per deal
| Plan | Starter | GrowthMost popular | Scale | Enterprise |
|---|---|---|---|---|
| Monthly | $15 | $49 | $149 | Let's talk |
| Sessions a month | 50 | 300 | 1,000 | 2,500+ |
| Each session after that | $0.40 | $0.35 | $0.25 | Per deal |
| Pauses at, unless you move it | 150 | 600 | 2,000 | Per deal |
- Every conversation, with its outcome and replay
- Help center
- Products & Catalog: untapped demand and information gaps
- Insights reports as conversations accumulate
- Support replies in two business days
- Customer Intelligence: objections, questions, comparisons
- Priority support, replies in one business day
- A personal onboarding session
- Everything in Scale
- The agent on every page of your storefront, in your palette and placement
- Answers from your live catalog: variants, prices per market, stock, discounts you approved
- Cart and checkout actions — the correct variant, the correct purchase option
- Bundles, comparisons and the alternative when the price objection doesn't land
- Replies in the language the shopper wrote in
- A report on every conversation, and what each one added to the cart
- Every conversation readable, with its outcome and a replay
- Billed through Shopify, on your existing invoice
Before you pick a plan.
One visit where someone sent at least one message. A hook the agent shows that nobody replies to is free, and so is a shopper who opens the panel and closes it again. The same person coming back a week later is a second session.
Extra sessions are billed at your plan's rate until you reach the ceiling you set, and then the agent pauses new sessions rather than quietly billing on. You can move that ceiling either way at any time. Past a certain volume the next plan up is simply cheaper than your plan plus extras, and the dashboard shows you the comparison when you get there.
Nothing the shopper experiences differs by plan. The agent, its actions, every language and market, and the report on every conversation are on all of them. What differs is what you see: Products & Catalog arrives on Growth, Customer Intelligence on Scale, and support gets faster as you go up.
Monthly, through Shopify, on your existing invoice — no separate card, no separate account. There are no annual plans: Shopify's metered billing cannot do them.