See what it sold, and why shoppers leave
Your results on one screen, the chats that need a person, and reports written from what your shoppers told it. Inside your Shopify admin.
Your results, on one screen
Conversations, orders created and sales closed, with conversion and add to cart next to shoppers who stayed silent.
Needs your attention
The chats a person should answer: a callback request, a problem on your site, an unhappy customer. They wait here for 30 days.
Every conversation, and the ones worth reading
Read exactly what it said to whom and how each chat ended. The analyst picks the conversations worth your time.
Insights: what your shoppers told it
An AI analyst reads every conversation and writes it up as eight reports. Your analytics show that a shopper left. Insights show why.
What shoppers were trying to solve when they started talking.
One reason for every conversation that ended without an order.
Products, sizes and colours you don't offer, and items out of stock.
Every question, grouped by topic.
Answers missing from your pages. Add them and the question stops.
The products that came up most, and what was asked about each.
Which two products shoppers weighed against each other.
The languages your shoppers actually use.
On Starter, Home shows the products customers asked about most. Insights come with Growth and Scale.