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Every conversation, and what it was worth

Twenty seconds per conversation, or the whole transcript

Every session becomes a report: what the shopper wanted, what it did, what went in the cart, and what that was worth. “From 14 conversations” is a link.

Title
Outcome
Date
Which pillow is best for a side sleeper?
Success
Added to cart
Jul 5
枕头两面有什么不同？
Info
Product question answered
Jul 5
Do you deliver to Singapore, and how many days?
Info
Product question answered
Jul 5
King bamboo cover in light grey — in stock?
New
Routed to your team
Jul 4
Is the Serenza machine washable?
Info
Product question answered
Jul 4
Where is my order #2184?
Info
Support resolved
Jul 4
Looking for a cooling topper for summer
Success
Added to cart
Jul 3
The transcripts, not a summary of them

Both kinds open: the ones that worked and the ones that didn't. Filter by outcome, or by language, or by whether an action fired.

Needs your attention

3 items
Abandoned cart · 5 days agoPhone number left
$1,200

They added 6 Cirrus toppers and 6 bedsets in chat, confirmed free delivery, then left without checking out.

Call or WhatsApp them to confirm the order. Large cash-on-delivery carts are worth a human.

Read the conversation
The sessions worth your afternoon

Abandoned carts with a phone number attached, out-of-stock demand, and shoppers who were frustrated about order status, each with the conversation behind it.

When customers chat

conversations per day
58
Mon
Tue
Wed
Thu
Fri
Sat
Sun
When your shoppers actually chat

Conversations per day and per hour, so the quiet season and the 11pm spike stop being guesses.

Value added to cart

$22,180
128 carts built during chat
Added in chat$15,340
Added after chatting$6,840
What it added to carts, at the top of the page

Split into what went in during a chat and what went in after one. Some of those carts won't convert, and the figure isn't adjusted for that. Every number opens into the conversations behind it.

Your shoppers keep telling you what to stock

Nobody was writing it down. Every conversation gets read and clustered, and what comes back is your customers in their own words, grouped by what they asked for.

What customers kept asking

Jun 29 – Jul 5
What's the difference between the two sides?35 askedNew
“两面有什么区别？”
Does the standard pillowcase fit the Serenza?18 asked
“will the 50×75 case fit?”
How long is delivery to Singapore?15 askedRising
“how many days to Singapore?”
Untapped demand

Products they asked for that you don't sell. How many asked, and exactly how they asked for it.

price feels highunsure about the sizedelivery timewanted to see itfabricin stock?returnsdoes it fit my frame
Why they didn't buy

The objections that came up, how often each one did, and which answers moved people past it.

What changed

Sizing questions dropped after your size-chart update
Customers asking which topper fits their bed
14 → 6
New this week: confusion about the pillow's two sides
35 customers asked which side is memory foam
35
Delivery-time questions are climbing
8 last week → 15 this week, mostly Singapore / Malaysia
8 → 15
What your pages don't say

The question your catalog keeps failing, how many products it affects, and what to write. Then whether fixing it worked.

Your store analytics can tell you a shopper left. It can't tell you they left because nobody said whether it fits a 24-inch frame.

You decide what it is allowed to say

The catalog it sells from and the discounts it may mention are both yours to set, one at a time.

Products customers asked about

Jun 29 – Jul 5
Serenza Pillow112 asked  ·  34 carted
The Cirrus Mattress Topper61 asked  ·  19 carted
Comfora Pillow44 asked  ·  13 carted

Wanted, but couldn't buy

your buy-list
Frost Bamboo Cover – King / Light Grey9 askedUnavailable
Standalone pillow filling6 askedNot in store
The catalog it sells from

Products, variants, prices per market, stock across locations. Webhooks keep it current, so a price you change now shows up in the next conversation.

SUMMER10
approved · 10% off
WELCOME15
hidden from the agent
VIP25
hidden from the agent
CLEARANCE
hidden from the agent
Discounts are off until you approve them

Every code is hidden by default. Approve one, and it may mention that one. It can never invent a deal, negotiate, or hold a price.